FAQs

Frequently Asked Questions

Welcome to our help section and FAQ’s. Please select a question below to find answers to some of the most common questions. We have tried to create the answers to most questions, however if you do not find what you are looking for then please contact us.

Savings

Are my savings secure?
Can I withdraw my shares if I have a current loan?
Can I withdraw my shares at any time?
How do my shares affect my borrowing power?
How much can I save and how often?
What is a shares 2/shares 3 account?

Loans

I am not a member of the credit union, can I borrow money?
How do I repay the loan?
How much interest do I pay?
Are there any penalties if I pay my loan off early?
Who can apply for loans and how?
How much can I borrow and when?
In the event of a death, what happens to an outstanding loan?

Credit Unions

What is a credit union?
What is so different about them?
What if I no longer live or work within South Lanarkshire, North Lanarkshire, Renfrewshire or East Renfrewshire?

Insurance

What insurance does EKCU offer?
Does the insurance cost me anything?
Why are my next of kin details so important?

Proof of Identity

What kind of identification do financial firms need to see?
Why am I asked to prove my identity?

Dividends

How do dividends work?