All posts by EK Credit Union

EK Credit Union is opening again

EK Credit Union is opening again

 

The staff are back in the office after 112 days working from home where they still delivered a first-class customer service.  Your credit union will now look and feel different as we are following all health advice and government instructions about how to keep each other safe.

Telephone Service

This will be available from 09:00 to 17:00 Monday to Friday where staff will be delighted to take your calls.  We expect a high volume of calls as we get back to delivering a full service so please bear with us if it is busy and we may need to take your details and call you back.

Online Service

Members are encouraged to use our online services as this will limit the number of personal callers to the office which again keeps us all safe.  Everything you need to do with your credit union can be done online so there is little need to call at the public counter.

If you need help getting online please ask a member of the team who will be delighted to help you.

Public Counter

We will open the public counter from Wednesday to Friday from 10:00 to 14:00.

In line with Scottish Government guidelines, all callers are required by law to wear a face covering when visiting our offices.  If you are exempt or have a health condition, please advise a member of staff.

You will be expected to maintain a 2m distance from other callers and there will be clear signs on how to enter and exit the premises.  The use of the hand sanitisers is encouraged.

All pay in transactions should be done by card – preferably contactless.  All withdrawals will be done by BACS to save our staff handling cash.

Living Wage

EKCU are proud to be a Living Wage employer! 

The real Living Wage is based on the cost of living and is voluntarily paid by nearly 6,000 UK employers who believe a hard day’s work and deserves a fair day’s pay.

Our General Manager, John Lange, said “East Kilbride Credit Union are proud to be a Living Wage employer. We see this as an investment in our team and believe that providing good working conditions and pay results in a higher level of staff motivation, staff retention and improved relations between managers and staff.”

If you would like to find out more click here to take you to the Living Wage website.

EK Challenge Poverty Event

EK Challenge Poverty 

EK Challenge Poverty Event – Saturday 22nd June 2019 

EKCU was very excited to be part of the Challenge Poverty event in the East Kilbride library recently along with other businesses and charities dedicated to helping those in need.

We had a great time chatting to members of the public and to MSP Linda Fabiani and Westminster MP Lisa Cameron who came along to support this great cause.

Credit Unions exist to serve their local community and this event gave us an insight to the struggles that people in our town face every day. This was highlighted by Dennis Curran, founder of Loaves and Fishes, who gave a powerful speech addressing the increased number of people using foodbanks. To support this charity, we have a box in the office for anyone who would like to donate to the foodbank.

We also work in partnership with the local Citizens Advice Bureau who come into the credit union once a month to offer advice for anyone currently having money problems or struggling to pay bills. If you think this service would help you, please call us on 01355 224771 and we will let you know when they are next due in the office.

 

Treasurer’s Gift

EKCU Treasurer’s Gift

Each year at the AGM the Directors choose one or two local charities to receive a share of the Treasurer’s Gift. This used to be paid to the Treasurer as an honorarium but since most of the finance and accounts work is done on computers by the staff team the Treasurer has very kindly donated the money to charity.

Parkinson’s UK

Parkinson’s UK were delighted to be one of our chosen charities and will put our charitable donation to good use.

Maggie’s Centres

Maggie’s Centres greatly appreciated our donation of £200.

Cyber Essentials Accreditation

Cyber Essentials Accreditation

East Kilbride Credit Union is delighted to have achieved the required standard for the government-backed Cyber Essentials scheme.  General Manager, John Lange said, “The Board took the decision to seek accreditation as they are well aware of the risks to member data through viruses, malware and other cyber-attacks.  We worked closely with our local IT partners VectorCloud to help us secure the network and keep the devices and software up to date.  This helps us guard against the most common cyber threats and demonstrates our commitment to cyber security.”

View our certificate