We brought it home — together.

We’re delighted to share that East Kilbride Credit Union has been named Smart Money People’s Customer Service Champion 2025. This recognition is built on independent member feedback — the conversations, reviews, and everyday experiences you share with us.

To everyone who has taken time to leave a review, send a message, or simply tell us what worked (and what didn’t): thank you. We were selected from a highly competitive shortlist, and that makes this a big moment for our community.

“On behalf of the Board, we’re proud that independent member feedback has recognised EKCU’s commitment to great service. Congratulations to the team for consistently going the extra mile.” — Stephen Sherriff, Chairperson.

Why this award matters

• It’s based on authentic member feedback, not paid entries.

• It recognises the everyday service you receive: clear answers, fair decisions, and friendly support.

• It strengthens trust with local partners and helps more people choose a fair alternative for saving and borrowing.

(Smart Money People is an independent review platform for financial services. Their awards are informed by verified customer reviews and sector insight.)

How you can help us get even better

• Tell us about a recent experience (it takes about 60 seconds):
   Leave a quick review

• Suggest an improvement: hit reply and send us an email.

• New to EKCU? See how we can help:
  Explore our services

Member stories we’re proud of:

• “Loan repayment. Repaying amount to loan and other questions was extremely easy, the staff are always most helpful and knowledgeable. It’s the best place to do business with.” 

• “You couldn’t find a more helpful financial institution to look after your money and to give you guidance. There’s always someone at the end of the telephone if the branch is not open (as in during the pandemic) and they do keep you fully informed via email. The branch is conveniently placed and easily accessible. Highly recommended.”

• “EK Credit Union combine warmth and professionalism and provide a fab alternative to the multi national corporate banking world.
  Kind curious staff, efficient safe saving and lending.
  Great community bank to be a part of!”

If you have a story to share, we’d love to hear it.